Booking Process
The booking process is quick and simple for your convenience. Visit havesomecharisma.com to submit a quote request. You can expect a response within 24-48 business hours. You will receive your quote via email from our contracting platform, 17Hats. The quote can be adjusted, rejected, or accepted. Once the quote is accepted, we will email a detailed contract via 17Hats and send an invoice via Square. The invoice will require a 50% deposit payment. Deposits can also be split into 3 payments. If your event is booked within seven days of your event date, the full balance will be required to complete the booking unless otherwise discussed.
Your event with the signed contract and settled invoice will be confirmed on our calendar. Kindly note that deposits are nonrefundable yet transferrable.
For inquiries about events within a week of the desired service date, we encourage you to reach us at 301-852-4400.
We look forward to crafting an exceptional culinary experience for your upcoming event.
FAQ
What form of payment do we accept?
Debit, credit, Apple Pay, Google pay, PayPal, and Afterpay
What time will you arrive to drop off my food?
We provide a 30-minute delivery window about 1 hour before your event start time.
Can I make changes once my event is confirmed?
You can make changes up to 2 weeks before your event. Headcount increases only can be made up to 1 week before your event.
What is the cancellation policy?
Deposits are nonrefundable but transferrable. Depending on when your event is cancelled, forfeiture if your deposit or full payment for the event might be due.
How will I keep my food warm?
The food will arrive hot and ready to eat. The food will stay hot for about 30 minutes without heating elements. We recommend adding disposable chafing sets to your order if you don’t plan on eating right away or expect service to be long.
What if my event is last minute?
While we do try to accommodate most orders, last-minute events are accepted based on availability. All last-minute orders are subject to a rush fee. Please submit a quote request, then call 301-852-4400.